Please allow 3-5 business days for all orders to ship.

FAQs


Do your products require refrigeration?

No, you do not need to refrigerate our products. While we do not use any artificial preservatives in our products to prolong its shelf life, we do use high quality ingredients, most of which hold a reasonable shelf life. We do however recommend you keep your items away from direct sunlight and in a cool dark place. 

How long do your products stay "good" for?

We recommend you use our products within 3-6 months of purchase for best results.

Why has my body butter texture changed?

All of our products are all natural and free of any artificial/chemical emulsifiers, stabilizers, colorants, and preservatives, because of this, any change in temperature or environment could change the consistency of the product. It DOES NOT however change the products ability to hydrate. 

If your body butter has melted, simply put it in the fridge for about 20 mins or so till it reached the desired firmness. If you prefer a softer butter, simply place it in a warm water bath, jar sealed tightly as to not get any water into the product, until it reaches you desired softness.

Are your products safe for kids and babies?

Yes, with 2 little ones of my own, I understand the importance of a family friendly product. All of our products are safe for moms-to-be, and breastfeeding mommas also!

How can I help my bar soap last longer?

We recommend keeping your bar soap in a breathable soap dish; one that allows the water to drain and not have the bar soap sitting in water.  

Is the packaging recyclable?

YES! Our jars are not only recyclable they are reusable! They are BPA Free and can withstand higher temperatures, so no need to worry about leaking chemicals into the product if you leave your body butter in a hot car. 

I have very sensitive skin, would your products benefit me?

Absolutely, yes! Our products are designed to feed your skin, regardless of skin type. We do, however, recommend that if you have any allergies to check the ingredients list before purchasing. If you have any questions about our ingredients please feel free to contact us at ThirstyDonkeySkinCo@gmail.com.

I have eczema, would your products benefit me?

Absolutely, yes! Eczema sufferers have found relief with our products because of our skin loving ingredients. The lack of artificial fragrance oils, colorants, preservatives, etc., which have been known to cause reactions such as rashes, inflammation, break outs, etc., are another reason why our products are beneficial at helping relieve and prevent future reactions.