Frequently Asked Questions

Why should I choose Thirsty Donkey Skin Co.?

You should only use our products if you are committed to healthy skincare. Our skin is our first line of defense against everything in our environment, it needs our help keeping it healthy enough to protect us. The best way to do that is naturally, hence our commitment to using only high quality, food-grade ingredients, meant to feed our skin. Giving our skin the tools it needs to stay strong and protect us the way it was designed to do.

Do your products require refrigeration?

No, you do not need to refrigerate our products. While we do not use any artificial preservatives in our products to prolong the shelf life, we do use high quality ingredients, most of which hold a reasonable shelf life of 1-2 years. We do however recommend you keep your items away from direct sunlight and in a cool dark place. Heat and direct sunlight will cause the product to go rancid quickly.

You, of course, may refrigerate our products for longer storage or if you enjoy using the product when it's cold.

How long do your products stay "good" for?

We recommend you use our products within 3-6 months of purchase for best results. However, our products, under the best storage conditions (out of direct sunlight and kept in a cool dark place) can stay "good" up for up to a year or longer.

Why has my body butter texture changed/melted?

All of our products are all natural and free of any artificial/chemical emulsifiers, stabilizers, colorants, and preservatives. Because of this, any change in temperature (high heat to low heat and vice versa) or environment (i.e. kept in direct sunlight) could change the consistency/texture of the product. This does not, however, effect the integrity of the product and you may still use the product as is.

If your body butter has melted, simply put it in the fridge for about 15-20 mins or until it reaches your desired firmness. If you prefer a softer butter, simply place it in a warm water bath, jar sealed tightly as to not get any water into the product, until it reaches your desired softness.

Are your products safe for kids and babies?

Yes! With two little ones of my own, I understand the importance of a family friendly product. 

How can I help my bar soap last longer?

We recommend keeping your bar soap in a breathable soap dish; one that allows the water to drain and not have the bar soap sitting in water.  

Is the packaging recyclable?

Yes! Our jars are not only recyclable they are reusable! 

I have very sensitive skin, would your products benefit me?

Absolutely, yes! Our products are formulated to feed your skin, regardless of skin type. We do, however, recommend that if you have any allergies to check the ingredients list before purchasing and spot test the product after purchasing. If you have any questions about our ingredients please feel free to contact us at or message us on Instagram @ThirstyDonkeySkinCo.

I have eczema, would your products benefit me?

Absolutely, yes! Eczema sufferers have found relief with our products because of our skin loving and ultra moisturizing ingredients. The lack of artificial fragrance oils, colorants, preservatives, etc. (which have been known to cause reactions such as rashes, inflammation, break outs, etc.), are another reason why our products are beneficial at helping relieve and prevent future flare ups.